FAQs
Frequently Asked Questions
Q: How long does shipping take?
A: Orders are processed within 1–3 business days and typically arrive within 7–15 business days, depending on your location.
Q: Will I receive a tracking number?
A: Yes! Once your order ships, you’ll receive an email with your tracking information so you can follow your package.
Q: Why does shipping take longer than big retailers?
A: We work with specialized fulfillment partners to bring you unique, high-quality pet products at great prices. This allows us to offer items you won’t usually find in traditional stores.
Q: What if my item arrives damaged or incorrect?
A: Contact us within 7 days of delivery with a photo and your order number, and we’ll send a replacement or issue a refund right away.
Q: Can I return an item if my pet doesn’t like it?
A: Yes! We offer a 30-day satisfaction guarantee. If you’re not happy, reach out to us and we’ll make it right.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 12 hours of placing them. After that, they may already be processing.
Q: Do you ship internationally?
A: Currently, we ship to select countries. Shipping availability will be shown at checkout.
Q: How can I contact you?
A: You can reach our support team anytime at thespoiledpetclub003@gmail.com. We’re always happy to help!
Thank you for being part of Spoiled Pet Club — where pets come first! 🐾
